Refund policy

Last updated: December 21, 2023 

Your satisfaction with our products and services is our top priority. Please make sure to read our Return Policy before making a purchase. For our full policy, please read our Terms of Purchase.

Feel free to email us at info@veroprofessionals.com or call (365) 324-4988 for any questions, concerns, and/or comments. Thank you for shopping with VERO Professionals!

ONLINE & IN-STORE PURCHASES

For hygiene and sanitary reasons, all makeup products and brushes will be considered final sale and are not eligible for return. Any prepackaged tools or unopened items including bags, organizers and containers may be exchanged or returned to a merchandise credit within 7 days of purchase.

Item(s) purchased must be unopened, unused, and in the original packaging to be eligible for return. Original copy of the VERO Professionals receipt/invoice must be present at the time of return/exchange. 

Online and in-store purchases can be returned or exchanged in store. Shipping for online returns must be paid for by the artist and is not covered by VERO Professionals.

DAMAGED OR INCOMPLETE ORDERS

Artists must report any damages, incomplete orders or wrong items sent within 48 hours of receiving their package. Please contact: info@veroprofessionals.com.

Shipping costs for replacing products will be addressed on a case-by-case basis.

In the unfortunate event a package is damaged or lost during shipping, artists must contact the shipping provider (Canada Post) to file a claim. VERO Professionals will not be held responsible for replacing or refunding damaged or lost packages.

PRODUCT GUARANTEE

VERO Professionals makes a conscious effort to not overstock any products to ensure any items sold are not expired or close to expiration. The shelf-life of unopened products is approximately two [2] years. The expiry dates of opened items will vary based on the brand and type of product, and should be treated accordingly by the artist. Please note: Depotting makeup can potentially change the formula and speed up the expiration process when products are removed from their original packaging.