Return Policy

Last updated: November 6, 2025 

Your satisfaction with our products and services is our top priority. Please make sure to read our Return Policy before making a purchase. For our full policy, please read our Terms of Purchase.

Feel free to email us at info@veroprofessionals.com or call (365) 324-4988 for any questions, concerns, and/or comments. Thank you for shopping with VERO Professionals!

ONLINE & IN-STORE PURCHASES

For hygiene and sanitary reasons, all makeup products, brushes, bags and organizers will be considered final sale and not eligible for a return. 

DAMAGED OR INCOMPLETE ORDERS

Customers must report any damage to packaged items, incomplete orders, or wrong items sent within 48 hours of receiving the package. Please contact: info@veroprofessionals.com.

If more than 48 hours have passed since delivery of a damaged physical product, incomplete order, or wrong items sent, the customer is not eligible for an exchange or replacement product, under any circumstance. Shipping costs for replacing damaged products will be addressed on a case-by-case basis.

In the unfortunate event a package is damaged or lost during shipping, customers must contact the shipping provider (Canada Post) to file a claim. The Company will not be held responsible for replacing or refunding damaged or lost packages.

PRODUCT GUARANTEE

VERO Professionals makes a conscious effort to not overstock any products to ensure any items sold are not expired or close to expiration. The shelf-life of unopened products is approximately two [2] years. The expiry dates of opened items will vary based on the brand and type of product, and should be treated accordingly by the artist.