Last updated: June 16th, 2022
Your satisfaction with our products and services is our top priority. Please make sure to read our Return Policy before making a purchase. For our full policy, please read our Terms of Purchase.
Feel free to email us at email@example.com or call (365) 324-4988 for any questions, concerns, and/or comments. Thank you for shopping with VERO Professionals!
ONLINE & IN-STORE PURCHASES
For hygiene and sanitary reasons, all makeup products will be considered final sale and not eligible for a return. Any tools or unopened items, excluding makeup, may be returned or exchanged. These items include but are not limited to makeup brushes, bags, organizers, and containers. Membership fees are final sale and non-refundable.
Item(s) purchased must be unopened, unused, and in the original packaging. Original copy of the VERO Professionals receipt/invoice must be present at the time of return/exchange. Refunds are only applied to the original method of payment.
Returns/Exchanges must be made within 7 days of receiving the purchase. Online and in-store purchases can be returned or exchanged in store.
Shipping for online returns must be paid for by the artist and is not covered by VERO Professionals.
DAMAGED OR INCOMPLETE ORDERS
Artists must report any damage to packaged items, incomplete orders, or wrong items sent within 48 hours of receiving the package. Please contact: firstname.lastname@example.org.
If more than 48 hours have passed since delivery of a damaged physical product, incomplete order, or wrong items sent, the artist is not eligible for a refund, under any circumstance. Shipping costs for replacing damaged products will be addressed on a case-by-case basis.
In the unfortunate event a package is damaged or lost during shipping, artists must contact the shipping provider (Canada Post) to file a claim. The Company will not be held responsible for replacing or refunding damaged or lost packages.
VERO Professionals makes a conscious effort to not overstock any products to ensure any items sold are not expired or close to expiration. The shelf-life of unopened products is approximately two  years. The expiry dates of opened items will vary based on the brand and type of product, and should be treated accordingly by the artist.