Terms and Conditions

VERO PROFESSIONALS INC. welcomes you. We invite you to access and use our Website under these Terms and Conditions. Please read these terms carefully before using our Website. 

Last updated: June 8, 2022 

This Terms and Conditions Agreement discloses the Terms and Conditions of www.veroprofessionals.com (hereinafter: the “Website”), owned by VERO Professionals Inc., a Company in the Province of Ontario (hereinafter: the “Company”). By accessing or using our Website, you hereby agree to be bound by the Terms and Conditions incorporated herein and to our Disclaimers and Privacy Policy. If you do not expressly agree to all of the Terms and Conditions outlined herein, then please do not access or use our Website. 

The material appearing on this Website is provided as either information about the Company’s self-promotion, blog, and/or services. The owner of this Website, and its directors, agents, employees, and affiliates assume no responsibility or liability for any consequence resulting directly or indirectly from any action or inaction you take based on the information found on, or material linked to, on this Website. 

To access or use our Website, you must be 18 years of age or older and have the requisite mental capacity to enter into the Terms and Conditions Agreement. By using this Website, you represent that you are at least 18 years old and agree to be bound by the Terms and Conditions under this Agreement. 


1.1 The following Terms and Conditions Agreement is a legally binding agreement that shall govern the relationship with the Company’s users and others which may interact or interface with the Company, the Website, and the Company’s subsidiaries and affiliates. Your access to and use of this Website signifies your acceptance and agreement of the Terms and Conditions. 


2.1 The following terminology applies to these Terms and Conditions, Privacy Policy and Disclaimer Notice: “Client”, “User” “You” and “Your” refers to you, the person using this Website. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to the Company. “Party”, “Parties”, or “Us”, refers to both the Client and the Company. Any use of the above terminology or other words in the singular, plural, capitalization, and or he/she/they, are taken as interchangeable and therefore referring to the same. 


3.1 Any and all information by or on this Website is provided for promotional or informational purposes only and is not to be relied upon as a professional opinion whatsoever. This includes all digital content, including but not exhaustive of, email, blog, podcasts, events, any and all social media, including, but not limited to: Instagram, webinars and other content, whether or not they are available for purchase, as resources or education and/or informational use only.  All aforementioned content does not constitute professional advice and is not guaranteed to be accurate, complete, reliable, current or error-free. By using this Website, you accept and agree that following any information or recommendations provided therein and all channels of digital content is at your own risk.


4.1 To purchase from the website, you understand that you must apply to become a member with our Membership. To be eligible for a membership to the Website, you must either be a professional makeup artist or currently enrolled in education to become a professional makeup artist or other related industry professional. 

4.2 To validate eligibility as a professional makeup artist: you must submit an application and send the Company a copy of government issued photo identification and two [2] of the following documents: a school diploma from an accredited makeup or special effects program, program or call sheet within the last three [3] months, an invoice of proof of professional work, agency representative, union card, IMDB web link, or a business website complete with a menu of services. All documents must be submitted on the Website. 

4.3 To validate eligibility as a student: you must submit an application and send the Company a copy of government issued photo identification and one [1] of the following documents: a program enrollment letter, a copy of a paid invoice from the program, or a student identification card. All documents must be submitted to the Website. A student must reapply for a professional Membership on the Website no more than twelve [12] months after their graduation date. 

4.5 The processing time for applications is seven [7] business days. The Company retains the right to accept and reject any applications and you understand that submitting an application will not guarantee acceptance. 


4.7 Any discounts arising out of their Membership are for professional and personal use only. The Membership discount cannot be shared with any other person(s), and the Company retains the right to terminate the Member’s Membership in the event it is discovered you have shared the discount, or participated in fraud of the membership discount in any way. 


5.1 You agree and understand that the Membership must be renewed every twelve [12] months. In the event that you would like to terminate your account, you agree and understand you must provide the Company with thirty [30] days notice prior to your renewal period to cancel your annual Membership. Any notice that is received less than thirty [30] days prior to the renewal period will be carried forward to the next renewal period. Written notice must be provided to: info@veroprofessionals.com. 

5.2 In the event you have not made any purchases through the Company’s website in twelve [12] months, the Company will deactivate your account and terminate your Membership. This action will prohibit you from being able to make any purchases on the Company’s Website. To reinstate your Membership status, you must resubmit another application. 


6.1 If you purchase a product or service from us, you may also enter one or more separate Agreement(s) with the Company and will be subject to the terms outlined in the Terms and Conditions and any accompanying agreements (that may include a Terms of Purchase or other Agreement). You agree to be bound by all agreements and abide by the contents therein. All digital products or products/services sold on or through this Website will be subject to the Terms and Conditions and Terms of Purchase. 


7.1 All physical products purchased from the Company are subject to the following shipping policy. All orders are processed within two [2] business days with the exclusion of Nationally recognized Holidays. In the event the Company is experiencing a high volume of orders, shipping may be delayed by a few days. In the event of a significant delay, the Company will contact the purchaser directly. At this time the Company is able to ship within Canada. All shipping fees are in addition to the purchase price. All orders are shipped from Vaughan, Canada. If you would like to know more about our shipping policy please contact us at: info@veroprofessionals.com.

7.2 All shipping will be conducted through Canada Post and shipping costs will be calculated at the time of check-out.


8.1 Customers are given the option to pick-up their online orders in-store for free. The Company is located in Vaughan, Ontario. To arrange a pick-up time the Client must call the Company at (365) 324-4988. The Company is available Monday to Friday 9:00am to 5:00pm EST, excluding any Nationally recognized Holidays. Pick-up time availability is at the discretion of the Company.


9.1 There will be no refunds of any kind for any products and/or services offered by the Company, sold on or through the Website. All sales of this type are complete and final. By purchasing any and all products or services on this Website, you accept without dispute the terms herein and waive any and all claims in connection with the refund policies herein. 


10.1 Customers must report any damage to packaged items, incomplete orders, or wrong items sent to the Company within forty-eight [48] hours of receiving the package. Reports must be sent to: info@veroprofessionals.com. 

10.2 You understand that if more than forty-eight [48] hours have passed since delivery of a damaged physical product, incomplete order, or wrong items sent, you are not eligible for a refund, under any circumstance whatsoever, be it known or unknown now or in the future. By purchasing any physical products from this website, you accept without dispute, the terms of the refund policy herein and waives any and all claims in connection with this refund policy. 

10.3 In the unfortunate event a package is damaged or lost during shipping, you must contact the shipping provider (Canada Post) to file a claim. The Company will not be held responsible for replacing or refunding damaged or lost packages.

10.4 There will be no refunds of any kind for any and all digital products offered by the Company, sold on or through the Website or check-out page. All sales of this type are full and final. By purchasing any and all digital products on this Website, you accept without dispute the Terms of the Refund Policy and waive any and all claims in connection with the refund policies herein. 

10.5 Refunds will only be applied to the original method of payment.


11.1 To complete a return, the item(s) purchased by you must be unopened, unused, and in the original packaging. You must have the original copy of the receipt or proof of purchase for the item(s) to continue the return process. The Company will not cover the cost of shipping for returns or exchanges.

11.2 For hygiene and sanitary reasons, all makeup products will be considered final sale and not eligible for a return. 

11.3 Any tools or unopened items, excluding makeup, may be returned or exchanged. These items include but are not limited to, makeup brushes, bags, organizers, and containers. 


12.1 The Company makes a conscious effort to not overstock any products to ensure any items sold are not expired or close to expiration. The shelf-life of unopened products is approximately two [2] years. The expiry dates of opened items will vary based on the brand and type of product, and should be treated accordingly by you. 


13.1 The Company may share the successful results arising from use of the Website and or its products/services offered to, its users, or customers. These examples are not to be interpreted as a promise or a guarantee, verbally or in writing, regarding your results, future earnings, business profit, marketing performance, audience growth, or results of any kind. By accessing the Website, and/or use of the services and products offered herein, you accept, agree and understand that you are fully responsible for your progress and results from your participation. We do not guarantee that you will get any results using any of our ideas, tools, strategies or recommendations, and nothing on the Website, or in the use of the services and products offered herein, are a promise, warranty or guarantee to you of gaining such results. 


14.1 All materials created by the Company on the Website are protected by copyright laws as original works. The absence of a registered copyright symbol does not mean that such materials are not protected as belonging to the Company. 


15.1 Unless otherwise stated, the Company and/or its licensors own the property rights for all material on the Website, any digital products sold or downloaded through the Website, as well as any and all materials on accompanying social media platforms, including, but not limited to all social media accounts outlined herein. All intellectual property rights are reserved. If we have materials on the Website that you can download, permission is granted to download copies of said materials for personal, non-commercial transitory viewing only. 

15.2 This is the grant of a license, not a transfer of title. Under this License you may access the Website for personal use, but you may not: 

(i) Modify, copy, republish, reproduce, or redistribute the Website materials; 

(ii) Use the Website materials for any commercial purpose, including but not limited to: sell, rent, sub-license, or use for any public display (commercial or non-commercial); 

(iii) Transfer the Website materials to another person or ‘mirror’ the materials on any other server. 

15.3 If such behaviour, as outlined above, is discovered or suspected, this license shall automatically terminate if confirmed as a violation of any of these restrictions. The Company reserves the right to immediately revoke your access to the Website, as well as any programs or materials you may have purchased, without refund, and reserve the right to prosecute any actionable infringement or misuse to the full extent of the law. Upon terminating your viewing of these materials or upon termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. 

15.4 The Company further reserves the right to request that you remove all links or any particular link thereof, linking to our Website. You accept to immediately remove any and all links upon request. 

15.5 Any requests for written permission to use any content posted on this Website must be expressly made before you use any such content, and may be made by sending an email with your written request to: info@veroprofessionals.com.


16.1 You understand that in purchasing any program on this Website, or downloading and accessing any material on this Website, that you are gaining access to view all content and information available as part of the material provided for by the Website, as well as any additional information or content shared with you by the Company. You understand this means they will have been granted a limited, revocable, non-transferable license to read and use the information provided for use in their business and life, as instructed or allowed by the Company. As a “Licensee,” you understand and agree that you will not: (i) copy, edit, distribute, duplicate or steal any information or any content obtained through any program on this Website, or downloaded without written permission by the Company; (ii) post, distribute, copy, steal or otherwise use any portion of the program on this Website, or downloaded, or it’s content without written permission by the Company, and understand that any such use may constitute infringement, which may give rise to a cause of action against you; (iii) share purchased materials, information, content with others who have not purchased them; and (iv) you further acknowledges and understands that any such actions including but not limited to those outlined above will likely constitute an infringement and/or theft of our work, and a violation of this Agreement and applicable law.


17.1 This Website may contain links to third-party websites and/or resources, which are not maintained by or related to us. All such linked websites, materials and pages are not under the control of the Company and the Company is not responsible for the content contained in any linked websites nor for any losses or damages, you may incur as a result of the use of any such website. You acknowledge and agree that the Company is not responsible for the availability of such links, resources and content, and does not endorse, and is not responsible or liable for, any content, advertising, products, services, or other materials made available to or from these linked websites. You understand that the Company accepts no liability, directly or indirectly, for any errors, damages, or omissions contained in third-party websites. The intended purposes of the links provided are to improve your use of the Website, to enable you to connect with the Company on various platforms, and to help the Company offer their services and conduct transactions. 


18.1 The Terms and Conditions of this Website extend to the use of social media platforms as outlined herein and any and all reviews or comments regarding your use of the services, program or information from, on or through the Website. The Company requests you follow and adhere to the following guidelines:

(i) The Company reserves the right to remove, block, and/or delete any comments that may be construed as bullying, name-calling, foul language, or contrary to the Website's intended conversation of positivity, education and encouragement. 

(ii) By using any and all social media platforms, you verify that all information submitted is accurate and factual. Negative comments and/or complaints posted by you may be construed as claims about the Company and may be subject to legal claims.  

(iii) You further agree to privately contact the Company with any concerns or suggestions prior to, and in replacement of, posting publicly. 


19.1 With your prior permission, you agree that the Company has the right to use your feedback whether in the form of emails, submissions, surveys, comments, discussions on the services and/or product-related forums, calls, or otherwise, for the purpose of marketing or promoting the Company, services and/or products. You understand that any comments posted on this Website or on our social media channels/profiles reflect the views and opinions of that person who made said posts and not the views and opinions of the Company. The Company reserves the right to comment, delete and or edit any comment or posts made on this Website or on our social media channels/profiles. 


20.1 You understand that any information you provide or share with us directly or indirectly, by use of this Website will not be treated as confidential or privileged. Also, any expressed opinion by another user is his or her own and should not be considered as reflecting the opinion of the Company. 


21.1 The Website and extended social media platforms may feature testimonials from previous clients and/or customers of our products, packages and services.  These are intended to provide readers with comments, feedback, and information from other’s experiences with our products, packages and services. All testimonials are from actual clients, sharing their real, honest opinions and results from their use of the Website, products, packages, and services. These testimonials are not to be considered as a guarantee for all Users to expect the same or similar results. Nor do these testimonials guarantee any level of results. You accept that by viewing the selected testimonials that you do not expect the same results, and accept that results will vary on a case by case basis. 


22.1 The Company reserves the right, at our sole discretion, to modify, replace or revise the Terms and Conditions for this Website at any time and without notice. What constitutes a material change will be determined at our sole discretion.  By continuing to access or use our Website after those revisions become effective, you agree to be bound by the revised Agreement. If you do not agree to the new Terms, please stop accessing our Website. The Company further reserves the rights to modify, suspend, or discontinue, whether temporarily or permanently, the services (or any part thereof) or products, for any reason without notice. 


23.1 To the fullest extent permitted by applicable law, all information, products, packages or services provided through this Website are provided “as is” and “as available”, without warranty or conditions of any kind. We cannot guarantee and do not promise any specific results from use of the Website and any products or services promoted and sold therein. No advice or information, whether oral or written, obtained by you from us shall create any warranty not expressly stated in these Terms and Conditions. 

23.2 You accept that use of this Website will be at your sole risk. To the fullest extent permitted by law, the Company, and its advertisers, licensors, suppliers, officers, directors, investors, managers, members, partners, affiliates, employees, agents, service providers, and contractors disclaim all warranties, expressed or implied, in connection with your use of the Website, programs, packages or services. 

23.3 Further, to the fullest extent permitted by applicable law, the Company makes no warranties or representations about the accuracy, reliability, timeliness or completeness of the Website’s content, the content on any Website linked, or information or any other items or materials on the Website or linked to by the Website. 

23.4 Further, you understand and acknowledge that the Company is not a dermatologist, cosmetic chemist or any other scientific professional. Nothing on this Website, or in its programs, packages or services, is intended to take the place of a consultation with any professional or as professional advice. 


24.1 In no event shall the Company or its affiliates be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) modification, interruption, suspension or discontinuance arising out of the use or inability to view or use the materials or content on the Website, even if the Company has been notified orally or in writing of the possibility of such damage. 

24.2 The Company shall not be held responsible for any content that appears on the Website. You agree to protect and defend the Company against all claims that may be interpreted as: libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights. 

24.3 Your decision to visit our Website, use the information contained therein, and purchase products we offer is purely voluntary, and you understand we are not responsible or liable for any harm or damage to you or your business resulting from direct or indirect use of materials or content contained on our Website. You agree to hold the Company harmless from any damages directly or indirectly resulting from your use of Content or Products or Services on our Website or distributed through email, and agree you will not make any claims against us the Company herein. 


25.1 As a condition of your use of the Website, you hereby release the Company and its directors and affiliates from and against any and all liabilities, expenses (which include legal fees), and damages arising out of claims resulting from, or arising out of your use of this Website. 


26.1 You release any right to claims against the Company to the maximum extent as permissible under applicable law. You agree that under no circumstances will the Company be liable to any party for any type of damages resulting or claiming to result from any use of or reliance on our products, services or content found therein, and you hereby release the Company from any and all claims whether known now or discovered in the future. 


27.1 If any provision of the Terms and Conditions shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of the Terms and Conditions is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited. 


28.1 Any claim relating to the Company Website shall be governed by the laws of the Province of Ontario without regard to its conflict of law provisions. 


29.1 The Terms and Conditions and any other legal notices, policies and guidelines of the Company linked to these Terms and Conditions or contained on this Website constitute the entire Agreement between you and the Company relating to your use of this Website and supersede any prior understandings of the Parties regarding such subject matter. This Agreement may not be amended or modified except by the Company. 


If you have any questions about these Terms, please contact us at: info@veroprofessionals.com.