Terms of Purchase

Last updated: May 25th, 2022 

You (hereinafter: the “Client”) understand that by clicking the payment button, entering your credit card and/or debit card information, making a cash, PayPal or Stripe payment, or otherwise enrolling, electronically, verbally, or otherwise, that you agree to be provided with products, programs, or services provided by VERO Professionals Inc., a Company in the Province of Ontario (hereinafter: the “Company”), and hereby understand that you are entering into a legally binding Agreement with the Company and are subject to the following terms and conditions: 

This Terms of Purchase is to be read in combination with this Website’s Terms and Conditions, Privacy Policy and Disclaimers. 


1.1 The intended purpose of this Agreement is to inform the Client of the Terms of their Purchase and any information regarding the Products and/or other Digital Products sold on or in connection with www.veroprofessionals.com (hereinafter: the “Website”).


2.1 The Client understands that unless otherwise specified on the order, payment of the purchase price shall be due on the date of purchase. The appropriate payment amount will be reflected upon checkout. 

2.2 The Client further understands that all orders are subject to acceptance and availability. The Company retains the right to cancel an order if availability does not allow for the order to be fulfilled.


3.1 The Company accepts payment methods indicated on the checkout page. The Client understands that any delay in payments may result in the Company engaging a Debt Recovery Mercantile Agency or a Solicitor to recover the outstanding amount due and all applicable collection costs. 


4.1 All physical products purchased from the Company are subject to the following shipping policy. All orders are processed within two [2] business days with the exclusion of Nationally recognized Holidays. In the event the Company is experiencing a high volume of orders, shipping may be delayed by a few days. In the event of a significant delay, the Company will contact the purchaser directly. At this time the Company is able to ship within Canada. All shipping fees are in addition to the purchase price. All orders are shipped from Vaughan, Canada. If you would like to know more about our shipping policy please contact us at: info@veroprofessionals.com.

4.2 All shipping will be conducted through Canada Post and shipping costs will be calculated at the time of check-out.


5.1 Clients are given the option to pick-up their online orders in-store for free. The Company is located in Vaughan, Ontario. To arrange a pick-up time the Client must call the Company at (365) 324-4988. The Company is available Monday to Friday 9:00am to 5:00pm EST, excluding any Nationally recognized Holidays. Pick-up time availability is at the discretion of the Company.


6.1 We love our products, and we know you will too. If for any reason the product arrives damaged the Client can email our customer support team at info@veroprofessionals.com and we can help! Shipping costs for replacing damaged products will be addressed on a case by case basis by the Company.


7.1 The Client must report any damage to packaged items, incomplete orders, or wrong items sent to the Company within forty-eight [48] hours of receiving the package. Reports must be sent to: info@veroprofessionals.com. 

7.2 The Client understands that if more than forty-eight [48] hours have passed since delivery of a damaged physical product, incomplete order, or wrong items sent, the Client is not eligible for a refund, under any circumstance whatsoever, be it known or unknown now or in the future. By purchasing any physical products from this website, the Client accepts without dispute, the terms of the refund policy herein and waives any and all claims in connection with this refund policy. 

7.3 In the unfortunate event a package is damaged or lost during shipping, the Client must contact the shipping provider (Canada Post) to file a claim. The Company will not be held responsible for replacing or refunding damaged or lost packages.

7.4 There will be no refunds of any kind for any and all digital products offered by the Company, sold on or through the Website or check-out page. All sales of this type are full and final. By purchasing any and all digital products on this Website, the Client accepts without dispute the Terms of the Refund Policy and waives any and all claims in connection with the refund policies herein. 

7.5 Refunds will only be applied to the Client’s original method of payment.


8.1 To complete a return, the item(s) purchased by the Client must be unopened, unused, and in the original packaging. The Client must have the original copy of the receipt or proof of purchase for the item(s) to continue the return process. The Company will not cover the cost of shipping for returns or exchanges.

8.2 For hygiene and sanitary reasons, all makeup products will be considered final sale and not eligible for a return. 

8.3 Any tools or unopened items, excluding makeup, may be returned or exchanged. These items include but are not limited to, makeup brushes, bags, organizers, and containers. 


9.1 The Company makes a conscious effort to not overstock any products to ensure any items sold are not expired or close to expiration. The shelf-life of unopened products is approximately two [2] years. The expiry dates of opened items will vary based on the brand and type of product, and should be treated accordingly by the Client. 


10.1 The Client understands that the Company retains the right to and may limit, suspend, or terminate the Client’s access to any digital or physical products and/or services sold on or in connection with the Website, and associated social media groups, without refund if the Client (i) becomes disruptive or difficult to work with, (ii) fails to follow Website guidelines, (iii) is found to harass other members of the Company, or harass the Company, (iv) participates in copyright infringement of any intellectual property produced and/or developed by the Company, (v) or is negatively speaking about the products and/or services offered by the Company in public forums without prior consultation with the Company as outlined herein. The Client understands that any money owing to the Company at the time of Termination will become due at the effective date of Termination. 

10.2 The Client agrees and understands that reselling any products purchased on the Company’s Website is strictly prohibited and doing so will result in immediate termination of Client access to the Website. The Company retains the right to pursue further legal action in the event the Client is reselling products. 


11.1 Any designs produced by the Company for the Client will remain the intellectual property of the Company and may not be used in any other form without prior written consent. The Client is provided with a non-exclusive, non-transferrable single-user license authorizing the Client to use the materials for their individual purposes only. Nothing in this Agreement shall constitute a transfer of ownership of any intellectual property from the Company to the Client.

11.2 The Client agrees and understands they are not to copy, repost, alter, publish, sell, assist others in selling, manipulate, distribute, or in any way exploit any of the content or intellectual property provided by the Company or obtained through purchasing from the Company, without the Company’s express written consent. If such behavior is discovered or suspected, the Company reserves the right to immediately terminate access to the Website without refund, as well as access to any products or services the Client may have purchased, without refund, and reserve the right to prosecute any actionable infringement or misuse to the full extent of the law.  


12.1 All products sold on or in connection with this Website and/or check-out page are solely meant for personal use of the Client. The Company does not guarantee any specific results or outcomes in connection with the Company’s offerings, and the Client will hold the Company harmless if the Client does not experience desired results. 

12.2 The Client understands that all services provided by the Company in connection with the products being purchased are provided on an “as is” basis, meaning it is without any guarantees, representations, or warranties, including but not limited to warranties relating to quality, non-infringement, fitness for a particular purpose, merchantability, or expectation or course of performance. The Client is choosing to purchase this product and work with the Company on a purely voluntary basis and does not hold the Company responsible should the Client become dissatisfied with any portion of the product. 

12.3 The Client understands and accepts that the Company is not a public relations specialist, employee, manager, social media manager or other agent of the Client. Nothing contained on this Website or within any product or service found herein is intended to take the place of a consultation with any such professional.

12.4 The Client understands that the Company has made all reasonable attempts to accurately represent the colours of all products displayed online; however, the actual colours the Client may see will be dependent upon the Client’s method of accessing the Company’s website and may not be accurate. The Client will hold the Company harmless if the colour of the product ordered by the Client is not as anticipated.

12.5 The Client understands and acknowledges that any tools sold by the Company are for professional use only and it is the Client’s responsibility to sterilize all tools prior to use. The Company will not be held responsible for the improper use of any products sold on or through this Website, including but not limited to lack of hygiene or injury. All tools are to be handled accordingly by the Client. 


13.1 We believe the information for our product to be accurate and reliable. However since conditions and methods of application are beyond our control, we offer no guarantee or warranty, expressed or implied nor do we accept any liability for loss, damage or injury whether or not caused by using these recommendations or products. Defective material warranty is limited to original purchase price only.


14.1 The Client understands and agrees that the Company’s offerings of products and/or services sold on or in connection with the Company may not be suitable for all persons, businesses, locations, countries, or persons in specific situations. By purchasing the Company’s product the Client hereby releases the Company, and by extension its owner, from any and all claims whether known now or discovered in the future.


15.1 The Client releases any right to claims against the Company to the maximum extent as permissible under applicable law. The Client agrees that under no circumstances will the Company be liable to any party for any type of damages resulting or claiming to result from any use of, or reliance on, our digital products, or content found therein, and the Client hereby releases the Company from any and all claims, whether known or unknown, now or discovered in the future. 


16.1 The Client shall not at any time directly or indirectly take any action and/or make, publish, file or record any oral or written statements that would likely have a negative or injurious impact upon, or that is derogatory, defamatory, libel or slanderous in nature to the Company in any way. The Client acknowledges that the Company retains the right to terminate access to any product for any violation of this section and may be entitled to injunctive relief.  


17.1 If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited. 


18.1 This Agreement shall be governed by and under control of the laws of the Province of Ontario regardless of conflict of law principles, and regardless of the location of the Client. The Client understands this and agrees that the laws of Ontario are to be applicable here. 


19.1 This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns. 


20.1 If you have any questions about these Terms, please contact us at: info@veroprofessionals.com.